When you're stuck, press Help on any screen in RTO Grow and type what you need. The Help panel answers from the how-to library straight away. If you still need a hand, your question goes straight to our team, and we reply the same day.
Help on every screen
Every office and trainer screen has a "Help" button. It opens a panel that asks "What are you stuck on?" and answers from the how-to library. Still stuck? Send your question from the same panel. It reaches our team the moment you send it, and we reply the same day.
A how-to library that keeps growing
The full library sits under "User guide" in the sidebar, and the how-to guides are open to anyone. New guides keep arriving. In October 2026 alone we added guides on certificate signatories and seals, email templates and automations, undoing a mistaken enrolment, the NCVER learner questionnaire, marking many results at once and logging PD hours.
Up and running in two hours
RTO Grow is easy to learn. Every RTO we've moved across so far has been good to go after two hours of training with us, and training carries on for as long as you need it.
Every new RTO gets a "Getting started" roadmap, with a video and walkthrough for each stage and a troubleshooting section. Your desk shows a "Set up your RTO" checklist you tick off as you go.
Plans from Launch up include onboarding hours with our team: 5 on Launch, 10 on Grow, 20 on Scale and 40 on Enterprise. See pricing.
We're watching behind the scenes
When something goes wrong on our side, it's captured in our own error log, hosted in Australia, with the page, the account and the release it happened in. Our team works through it and marks it fixed.
RTO Grow also flags problems before they cost you:
- A card payment that arrives without a matching enrolment lands in your "Reconcile payments" queue, so no student's money goes missing.
- Emails that bounce are marked on the student's record, so you know who isn't hearing from you.
- A daily security check raises an alarm if the separation between RTOs' data is ever weakened.
Your data, backed up
The Sydney database has point-in-time recovery and daily backups, and your uploaded files sit in the same project.
Students ask you, you ask us
Your students see a line in their portal pointing them to your RTO for help. You stay their contact, and we're yours.
Never charged for fixes
We never charge to fix a fault, and exporting your data is always free.
Talk to us before you sign up
Book a demo and meet the team you'll be talking to.